You may return a product to us within 14 days of the invoice date for full refund of that item (excluding shipping and handling costs) provided that it is unopened and in its original condition.
If we have sent you an incorrect product (an item other than the one on your order) we will give you a full refund including shipping and handling costs and your return postage costs.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 3 business days).
If you need to return an item, simply login to your account (those logging in as ‘guest’ will have an account created automatically and a password issued via email), view the order using the “Complete Orders link under the My Account menu and click the Return Item(s) button.
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Shipping We will ship to almost any location in Australia. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We will generally dispatch orders within 24 hours of receiving them. Your Credit Card (if paying by Card) will not be debited until the order is ready for dispatch.
Please also note that the cost of shipping for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of both Australia Post and our couriers, all weights will be rounded up to the next kilogram. Postage Prices :: 0g to 500g= $8.40 500g – 2kg= $11.70 :: (to anywhere in Australia) Overseas Customers :: Please enquire or you can calculate your rates here :: AusPost